FAQs
Frequently Asked Questions
What is Storenine?
Storenine is an online retail store serving customers across the United Kingdom with a selection of products for everyday use.
Where does Storenine deliver?
We currently deliver to customers within the United Kingdom.
How long does delivery take?
Processing: 1–2 business days
Transit: 3–5 business days
Estimated total: 4–7 business days
Delivery times are estimates and may vary due to carrier delays, public holidays, weather, or other circumstances outside our control.
What is your order cut-off time?
Our order cut-off time is 4:00 PM GMT (London time), Monday to Friday.
Orders placed after the cut-off time may be processed on the next business day.
Can I return an item?
Yes. Eligible products can be returned within 30 days of receiving your order.
Returned products must be new, unused, and in suitable condition according to our Refund & Returns Policy.
Do you accept returns for defective products?
Yes. We accept returns for defective products.
Please contact us as soon as possible with your order number and details of the issue.
Do you accept returns if I simply change my mind?
Eligible non-defective products may be returned within the 30-day return period, provided they meet our return conditions.
Please review our Refund & Returns Policy for full details.
Do you charge restocking fees?
No. We do not charge restocking fees.
How do I return an item?
Returns are handled by mail.
Please contact our customer service team before sending a return so that you receive the correct return instructions.
Are return labels provided?
A return label is included in the package where applicable, and eligible returns can be returned according to the provided instructions.
Do you offer exchanges?
Yes. We accept exchanges for eligible products.
Please contact us before returning the item.
How long does a refund take?
Once an eligible return has been received and approved, refunds are processed within 7 days.
The time for the money to appear in your account may vary depending on your payment provider.
How can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
If you need help with your order, contact us at:
How can I contact Storenine?
Email: info@storenine.co.uk
Phone: +44 7011718909
You can also contact us through our online contact page.
Business Address:
Storenine
104 Grace Farrant Road
Sudbury, Suffolk CO10 0ED
United Kingdom