Shipping & Delivery Policy

At Storenine, we aim to provide clear and reliable delivery information for every order.

Delivery Locations

We currently deliver orders to customers within the United Kingdom.

Orders are delivered to the delivery address provided by the customer at checkout.

Order Cut-Off Time

Our order cut-off time is:

4:00 PM GMT (London time), Monday to Friday.

Orders placed after the daily cut-off time may be processed on the following business day.

Orders placed on weekends or public holidays may be processed on the next available business day.

Order Processing

Orders are prepared for shipment after they are received and confirmed.

Processing time: 1–2 business days

Processing times may vary depending on the product and order circumstances.

Delivery Time

For orders delivered within the United Kingdom:

Transit time: 3–5 business days

Estimated total delivery time: 4–7 business days

The estimated total delivery time includes order processing and transit time.

Delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, severe weather, public holidays, or other unforeseen delivery disruptions.

Delivery Address

Please make sure that your delivery address is complete and accurate when placing your order.

Storenine is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Order Tracking

Where tracking information is available, tracking details will be provided to the customer after the order has been dispatched.

Delivery Issues

If your order has not arrived within the estimated delivery period, please contact us so that we can review the delivery status and assist you.

If an item arrives damaged or defective, please contact us as soon as possible with your order details and relevant photographs where applicable.

Contact

Storenine
104 Grace Farrant Road
Sudbury, Suffolk CO10 0ED
United Kingdom

Email: info@storenine.co.uk
Phone: +44 7011718909