Refund & Returns Policy

At Storenine, we want you to be satisfied with your purchase. If you need to return an item, please review the conditions below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

• New and unused

• In its original condition

• Returned with its original packaging where applicable

• Accompanied by proof of purchase or order information

Items that have been used, damaged through customer misuse, or returned in an unsuitable condition may not qualify for a return.

Defective or Damaged Products

We accept returns for defective or damaged products.

If your item arrives damaged or you believe it is defective, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging where applicable

We will review the information and provide return instructions where appropriate.

Non-Defective Returns

We also accept returns of eligible products that are not defective, provided they meet the return conditions described in this policy.

The product must be returned in new and unused condition.

Return Method

Returns are accepted by mail.

A return label is included in the package where applicable, and eligible returns can be returned using the provided return instructions.

There are no restocking fees.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us with your order number and the reason for the exchange before sending the product back.

Refunds

Once an eligible returned item has been received and reviewed, we will process the applicable refund.

Refunds are processed within 7 days after the return has been approved.

The refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Return Address

Please contact us before sending a return so that we can provide the applicable return instructions.

Do not send a return to an address different from the instructions provided by our customer service team.

Contact Us

For returns, refunds, or exchanges:

Email: info@storenine.co.uk
Phone: +44 7011718909

Storenine
104 Grace Farrant Road
Sudbury, Suffolk CO10 0ED
United Kingdom