Terms of Service

Last updated: August 29, 2026

Welcome to Storenine. By accessing or using our website, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Storenine

Storenine is an online retail store serving customers within the United Kingdom.

Business Address:
104 Grace Farrant Road
Sudbury, Suffolk CO10 0ED
United Kingdom

Email: info@storenine.co.uk
Phone: +44 7011718909

2. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorized access to our website, systems, accounts, or services.

3. Products

We aim to provide accurate product descriptions, images, specifications, prices, and availability information.

However, product appearance may vary slightly from images depending on screen settings, manufacturing variations, or other circumstances.

We reserve the right to correct errors in product information, pricing, availability, or descriptions when necessary.

4. Product Availability

Product availability may change without notice.

If an ordered product becomes unavailable after an order has been placed, we will contact the customer regarding the available options, which may include a refund where applicable.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is subject to availability and successful payment authorization.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, pricing errors, product availability issues, or incorrect order information.

6. Pricing and Payment

Prices displayed on our website are shown in the applicable currency at checkout.

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

7. Shipping and Delivery

We currently deliver to customers within the United Kingdom.

Estimated delivery time is generally 4–7 business days.

For full information, please see our Shipping Policy.

Delivery estimates are not guaranteed dates and may be affected by circumstances outside our reasonable control.

8. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Refund & Returns Policy.

We accept returns for both defective and eligible non-defective products.

Eligible exchanges are also available.

For full details, please review our Refund & Returns Policy.

9. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your name, email address, billing information, and delivery address.

10. Intellectual Property

All website content, including text, graphics, logos, images, and other materials provided by Storenine, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our website content without appropriate authorization.

11. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, website functionality, or other business operations.

Third-party services may have their own terms and privacy policies.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about these Terms of Service, please contact:

Storenine
104 Grace Farrant Road
Sudbury, Suffolk CO10 0ED
United Kingdom

Email: info@storenine.co.uk
Phone: +44 7011718909